HOLIDAY RETURNS & EXCHANGES POLICY:
Orders placed from November 1st 2021 to December 31st, 2021, will have until January 31st, 2022 to exchange, return, or receive store credit for the order.
As long as the item isn’t worn, and the packaging is still intact - we will happily exchange or refund your item.
All you need to do is:
1) Send us an email with your order number to let us know your preference for either exchange or refund
2) Head to our returns portal here - https://return.auspost.com.au/GLOBE_INTERNATIONAL to generate a Returns Label
3) Package and post your Return at an Australia Post outlet or Post Box and please include your original invoice with a note explaining whether you were after a refund or exchange.
4) When we see that your return has delivered to our warehouse and this shows on the tracking advice, we will go ahead and process your return.
5) You will receive an email confirmation once your exchange/refund has been processed.
Please make sure you place any labels stickers on the outside of the parcel (not directly on the box). Please note that returns will not be accepted if stickers are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.
** Returns and exchanges are not available for free or promotional items. If a free or promotional item is deemed faulty, we will offer a suitable replacement.